Our Service Policy
Welcome to the transformer and cables service area of NPC Electric. We focus on providing
customers with comprehensive, high-quality transformer-related services. With a professional
technical team, rich industry experience and advanced equipment, we are committed to meeting the
various needs of different customers for transformers in the power system and ensuring the
stable and efficient transmission of electricity.
Pre-sales Service
According to customer needs, we provide professional transformer configuration
suggestions, including transformer capacity, model, cooling method, etc. We organize
internal experts to review the design plan to ensure the scientificity, rationality and
feasibility of the plan. We provide a variety of quotation options for different plans
and configurations, so that customers can make appropriate decisions based on their own
budgets.
Technical Support
Expert technical assistance is available at every stage of the project lifecycle—from
initial planning and procurement to installation, commissioning, and ongoing operation.
Manufacturers typically maintain dedicated support teams composed of experienced
engineers and technicians who work closely with clients to ensure seamless integration
and optimal performance of their products.
Quality Assurance
Each transformer undergoes multiple rounds of rigorous performance tests, including
voltage withstand tests, short-circuit tests, temperature rise tests, etc., to ensure
the quality and precision of each transformer so that it can operate efficiently and
stably under specific working environments and load conditions.
Repair and Maintenance
Regular repair and maintenance are essential to extend the life of your transformer. We
provide regular inspections, troubleshooting, emergency repairs and technical support
services to help customers keep their transformers in optimal operating condition. We
have a team of experienced technicians who can quickly locate and resolve equipment
problems.
Training Services
We provide on-site training (at the customer's site or company training center) and
online training (through live webcasts and video courses). We cover the daily
maintenance points of transformers (such as cleaning, lubrication, tightening, etc.),
common fault diagnosis and treatment, safety precautions, etc.
After-Sales Support
We provide technical support such as 24-hour hotline, online customer service, remote
assistance software (which can view equipment operation data in real time and guide
operation). In the event of a transformer failure, our technical team is always on call.
Resource Downloads
We had obtained ISO9001, ISO14001, OHSAS18001 certificates and KEMA, CESI test report for our
large transformers.
FAQ From Customers
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What does NPC ELECTRIC's "Custom Solutions Technical Support" specifically include?Our Custom Solutions Technical Support encompasses comprehensive assistance from initial project conception through implementation. This includes expert guidance on product selection, optimization of technical parameters, and specialized design consultations for your specific grid environment and project requirements. Our engineering team ensures that your customized wire, cable, or transformer solution integrates perfectly and efficiently into your system.
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How does NPC ELECTRIC ensure the quality of its products and services?We ensure product quality through rigorous Quality Assurance policies. This involves strict raw material screening, multiple in-process quality control checkpoints during manufacturing, and comprehensive performance Testing Services before dispatch. All products comply with international standards (e.g., ISO, IEC) and client-specific requirements, guaranteeing excellence and reliability.
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What kind of After-Sales Support and warranty policies do you offer?Our dedicated After-Sales Support is committed to resolving any issues clients may encounter during equipment installation and operation. This includes prompt technical assistance via hotlines, on-site troubleshooting, spare parts supply, and repair services. We provide clear warranty terms and policies for different products, ensuring stable operation throughout their lifespan.
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How do your Training and Education services facilitate smooth equipment installation and operation?Our Training and Education services are designed to equip client technical personnel with essential knowledge and skills. This covers safe operating procedures, routine maintenance practices, and troubleshooting techniques. Through professional training, we empower your team to confidently handle and operate our wires, cables, and transformers, ensuring their smooth installation and continuous, efficient performance.
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Does NPC ELECTRIC's Testing Services allow for third-party or customer witnessing?Yes, our Testing Services are fully transparent and flexible. We welcome customer representatives or third-party inspection agencies to witness product performance and quality tests during the scheduled Factory Acceptance Test (FAT) phase. This ensures complete client satisfaction with product reliability and fosters strong trust in our commitment to quality.
Welcome your inquiry
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